Triom Blog
Playbooks, post-mortems and short essays on order editing, upsells, and order merging for Shopify stores.
Latest articles
Order EditingCustomer Experience
How to Cancel an Order in Shopify, or Edit It Instead
Most customers asking to cancel don't want to cancel - they want to fix a wrong address or the wrong size. Here's the admin route, and how to offer the repair before the cancel button.
Order EditingCustomer Experience
How to Let Customers Edit Their Own Shopify Orders in 2026 (Without the Support Headache)
Shopify lets customers view orders but not change them, so every address fix and quantity tweak lands on your team. Here's how to enable safe self-service order editing.
Order MergingShipping
How to Combine Orders on Shopify and Save on Shipping
Separate orders to the same customer cost you extra shipping and manual admin work. Here's why they happen and how to combine orders on Shopify into one shipment — automatically.